Your account
Delete your GasPad account
You can delete your account whenever you like. Here’s how, and exactly what happens to your information.
In the app
- Open GasPad and go to Settings.
- Under Your Account, tap Delete Account.
- Tap Delete Account again to confirm.
Your account is deleted straight away and you’re signed out. This can’t be undone.
By email
Can’t get into the app? Email support@gaspadapp.co.uk from the email address on your account, with the subject “Delete my account”. We may ask you to confirm it’s you, then we’ll delete your account within 30 days and email you when it’s done.
What’s deleted
- Your account and email address.
- The phone your plan was on, and the record of its moves between phones.
- Any membership we’d switched on for you.
What’s kept
- Your records stay on your phone. Deleting your account doesn’t touch the customers, records, invoices or PDFs on your phone. To remove those, use Settings › Privacy and Security › Erase All Records and Customers, or delete the app.
- Bug reports and ideas you sent from the app are no longer linked to your account. Ask us and we’ll delete them too.
- Records of website subscriptions and payments, for six years, because HMRC requires them.
- Anything else we’re required to keep by law, for as long as the law requires.
Our Privacy Policy has the full details.
If you have a plan
Deleting your account doesn’t cancel a plan. Cancel it first, or it will keep renewing. If you subscribed on this website, go to Manage your subscription. If you subscribed in the app: on iPhone or iPad, open Settings, tap your name, then Subscriptions; on Android, open Google Play, tap your profile picture, then Payments and subscriptions.